Communication Skills

Learning Objectives

The ability to distinguish between assertive and non-assertive behaviour
Understanding of communication pitfalls
Identification of own typical interpersonal style and advantages and disadvantages of this style
Experience with effective listening skills
Knowledge of a range of assertiveness skills and practical applications of these skills to own situations
Strategies for dealing with difficult people

Program Outline

Overview
Learning Outcomes
Effective Communication: Blocks & Solutions
Johari's Window
Interpersonal Response Inventory
Being Assertive
Reflections on My Style
Listening Skills
Defusing Emotion
Speaking Up
The DESC Guideline
Handling Difficult People
Hints for Constructive Feedback
The FIDO Guideline
Who Should Survive?
Learning Journal: Day 1

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