Competency Checklist for Managing Organisational Change

Note: This checklist was devised by Mellish & Associates to assess the change management competencies required by managers in a particular organisation. Extensive research was undertaken to ensure that the checklist was directly appropriate to the culture and needs of that organisation. The layout depicted here is subject to the constraints of the Web.

How would you rate yourself on each of the following competencies? - Needs Attention, Good, or Excellent (please circle)

1. Positive thinking - 
Enthusiastic promotion of my belief in the processes of change. 

Focus on and promotion of potential benefits of change for: 

- self    

Needs Attention Good   Excellent

- staff   

Needs Attention  Good   Excellent

- clients 

Needs Attention  Good   Excellent

- organisation 

Needs Attention  Good   Excellent
  
2. Management of small p politics - 
Anticipation, knowledge, and management of potential trouble makers 
Development & maintenance of networks (including lateral networks)  Needs Attention  Good   Excellent
No game playing   Needs Attention  Good   Excellent
Attention to values     Needs Attention  Good   Excellent
Attention to power relationships  Needs Attention  Good   Excellent
Inclusivity: empower the disempowered   Needs Attention  Good   Excellent
  
3. Flexibility 
Flexible in general   Needs Attention  Good   Excellent
Flexible in leadership style in particular  Needs Attention  Good   Excellent
Explore options    Needs Attention  Good   Excellent
Encourage innovation and creativity         Needs Attention  Good   Excellent
Push boundaries - think laterally Needs Attention  Good   Excellent
Demonstrate, inspire, and support initiative  Needs Attention  Good   Excellent
Encourage workplace reform (including staff initiated job redesign)  Needs Attention  Good   Excellent
`Can do' attitude    Needs Attention  Good   Excellent
Process rather than goal oriented Needs Attention  Good   Excellent
  
4. Motivating  
Model desired changes - walk the talk   Needs Attention  Good   Excellent
Ensure visibility of credible others who are walking the talk  Needs Attention  Good   Excellent
Articulation of direction/vision/big picture/end picture/helicopter view  Needs Attention  Good   Excellent
Articulation of obvious milestones  Needs Attention  Good   Excellent
  
5. Knowledge of change processes 
Familiarity with different models of change strategies Needs Attention  Good   Excellent
Awareness of the different ways in which people experience change Needs Attention  Good   Excellent
  
6. Effective communication 
Listen to others Needs Attention  Good   Excellent
Provision of formal and informal forums to discuss issues/concerns Needs Attention  Good   Excellent
Share information widely and instantly  Needs Attention  Good   Excellent
Openness and honesty   Needs Attention  Good   Excellent
Group facilitation skills Needs Attention  Good   Excellent
Negotiate (a problem solving approach) for a win-win outcome Needs Attention  Good   Excellent
Management of meaning (including symbols and rituals) Needs Attention  Good   Excellent
 
7. Empathy 
Buffer and show concern for staff Needs Attention  Good   Excellent
Understand needs, values, motivation of staff and managers Needs Attention  Good   Excellent
Maintain routines Needs Attention  Good   Excellent
Family friendly - socially sustainable Needs Attention  Good   Excellent
  
8. Self Management 
Prevention of stress/burnout in self Needs Attention  Good   Excellent
Management of stress in self    Needs Attention  Good   Excellent
Strategic exposure of self   Needs Attention  Good   Excellent
Exude confidence/authority  Needs Attention  Good   Excellent
  
9. Consultation 
Established processes for consultation Needs Attention  Good   Excellent
Availability for consultation   Needs Attention  Good   Excellent
Consultation with staff Needs Attention  Good   Excellent
Consultation with clients  Needs Attention  Good   Excellent
  
10. Team Focus 
Team development  Needs Attention  Good   Excellent
Manage projects and performance in team context  Needs Attention  Good   Excellent
Facilitate autonomous work units  Needs Attention  Good   Excellent
Facilitate synergies within and between teams Needs Attention  Good   Excellent
  
11. Knowledge of context 
Context sensitive Needs Attention  Good   Excellent
Know rationale  Needs Attention  Good   Excellent
Attention to the big picture  Needs Attention  Good   Excellent
Strategic view  Needs Attention  Good   Excellent
Broad focus  Needs Attention  Good   Excellent
Client focus     Needs Attention  Good   Excellent
Feedback on effectiveness of programs (e.g., client surveys) Needs Attention  Good   Excellent
Knowledge of organisation's performance Needs Attention  Good   Excellent
Attention to boundaries (who is in/out - clients should be in)  Needs Attention  Good   Excellent
  
12. Information management 
Keep informed - no surprises  Needs Attention  Good   Excellent
Know where to seek advice as needed  Needs Attention  Good   Excellent
Know how to access information as needed   Needs Attention  Good   Excellent
Data management skills  Needs Attention  Good   Excellent
Data presentation skills  Needs Attention  Good   Excellent
Financial skills    Needs Attention  Good   Excellent

Top of Page